FAQs
Everything you need to know about ordering, shipping, returns and caring for your garments. For anything else, our team is one message away.
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Questions?
We are here for you Monday – Saturday, 10am to 6pm. Reach our care team and we will be delighted to assist.
Ordering
Do you offer made-to-measure pieces?
Yes. Book a consultation and our atelier will guide you through fabric, silhouette and detail. Made-to-measure garments are confirmed after measurements are received.
How do I know my size?
Each product page lists detailed measurements. Refer to our Size Guide, and for couture pieces our team will confirm measurements personally after your consultation.
Can I change or cancel my order?
Orders can be amended within 24 hours of confirmation. Made-to-order pieces enter production immediately after, so later changes may not be possible.
Do you offer gift wrapping?
All Ready to Ship pieces arrive in signature packaging. Gift notes can be added at checkout.
Shipping & Delivery
How long does Ready to Ship take?
Ready to Ship pieces dispatch within 2–3 working days. You will receive tracking as soon as your order leaves the atelier.
How long do made-to-order pieces take?
Made-to-order garments dispatch in 4–5 weeks from order confirmation, as each piece is hand-finished to order.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs are calculated at checkout based on destination and weight.
Will I pay customs duties?
Import duties and taxes, if applicable, are the responsibility of the customer and are set by your local customs authority.
Returns & Exchange
What is your exchange policy?
Exchange requests are accepted within 7 days of delivery on unworn, unwashed pieces with tags attached. See our full Exchange & Return Policy for details.
Can made-to-order pieces be returned?
Made-to-order, altered and final-sale pieces cannot be returned. We will always work with you to achieve the perfect fit before dispatch.
What if my piece needs an adjustment?
Minor alterations such as hem or strap adjustments can be arranged — contact our care team and we will advise the best route.
Product Care
How should I care for embroidered pieces?
All embroidered and embellished pieces are dry clean only. Store flat or hung with the garment bag provided, away from direct sunlight.
Will colours vary slightly from the images?
A slight variation in tone can occur due to lighting and screen settings; this is a characteristic of hand-finished garments.
Handmade pieces may vary slightly in size — is this normal?
Yes. A variation of +/- 1 inch is within acceptable tolerance for handmade garments.